| If not, we have some ideas
for you to consider and it doesn't begin with changing
your restaurant... |
It begins with changing the way you
think. We want
to give you some "Food For Thought" that may
change the way you think about your restaurant and the
people you need to make it work.
A restaurant is not just a restaurant, it's also a
business and many
operators may know how to run a restaurant but know very
little about building and managing a successful business.
The restaurant business is also a "people"
business. You need good people on your staff more than
they need you. Your effectiveness as an owner or manager
is directly related to your understanding of people and
the quality of your interactions with your staff.
You've probably noticed that the labor market in the
United States has changed. If you are having more
problems finding and keeping good people, is it possible
that your people skills are out of date and there are
just fewer people around that are willing to put up with
the way you do business? Just a thought.
We believe that if you improve your level of
understanding about managing your business and dealing
with people, your restaurant will improve by default.
Sometimes we get real good at doing things that, quite
frankly, just don't work. The way you run your restaurant
or deal with your staff may seem natural or make sense at
the time, but is it getting you the results you want? If
not, maybe it's because you're doing the wrong things.
Maybe there are a few things you haven't learned yet that
would help. We want to challenge the way you perceive,
approach and manage your restaurant and how you look at
people, particularly your staff. First and foremost, as
the owner, it's not your job to run the joint. That's
right, and to extent you are running your own restaurant,
you're not really an owner but just another employee. Not
only that, you're an employee "and" the boss.
Any wonder you're working 80 hours a week?
We believe the best way to improve your restaurant is to
enhance your understanding of people and the essential
elements of building a successful business.
The following topics are designed to change the way you
think about your restaurant, your people and the role
you, the owner, should play in your business. Our goal is
to help you clarify "what" it is you should be
doing as an independent restaurant owner, to increase the
odds that you build the type of business and lifestyle
you've always wanted.
After gaining some sense of direction in "what"
it is you should be doing, we then suggest you move into
our Toolkit section for ideas and other resources on
the "how" part.
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